Refund policy

Refund Policy

We do not offer refunds or exchanges for change of mind, so please choose carefully before purchasing.

Digital products and courses: Due to the immediate-access nature of digital products, all sales are final. Refunds are not provided for change of mind, failure to complete the course, or purchasing in error.

Physical products: Change-of-mind returns are not accepted. If your item arrives damaged or faulty, contact us within 7 days at [email] with photos and your order number, and we will repair, replace or refund in line with Australian Consumer Law.

Nothing in this policy limits your rights under Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded, and you are entitled to a replacement or refund for a major failure.

Services - Booking & Cancellation Policy

A non-refundable deposit/booking fee is required to secure your appointment. Transferable with at least 48 hours notice, forfeited with less.

No-shows and same-day cancellations forfeit the deposit and you will be banned from future bookings.

Services: We do not offer refunds for change of mind on completed services. Gem retention depends on correct aftercare, which is provided at your appointment; lost gems are not grounds for a refund. If you believe there is a fault with your service, contact us within 7 days and we will assess and remedy it in line with Australian Consumer Law.

Nothing in this policy limits your rights under Australian Consumer Law.